If you need to reset your Viva gateway, follow this instructions:
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Prerequisites: Delete all the devices paired to the gateway via the app
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Disconnect the ethernet cable
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Reboot: Unplug and plug the power source
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Wait until the Z-WAVE light is ON and stable (~30 sec)
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Locate the small reset button on the side of the gateway and on the right of the WPS button as shown in the following image.
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Keep this reset button pressed for 10 sec. You should feel a “click” if the button is properly pressed.
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When you release the button, you should see the gateway lights flashing
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If not, it means the reset didn’t work. Go back to step 4 and try again. You should be careful to press the reset button correctly.
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Wait until the Z-WAVE light is ON and stable
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The gateway is now reset