If you need to reset your Viva gateway, follow this instructions:

  1. Prerequisites: Delete all the devices paired to the gateway via the app

  2. Disconnect the ethernet cable

  3. Reboot: Unplug and plug the power source

  4. Wait until the Z-WAVE light is ON and stable (~30 sec)

  5. Locate the small reset button on the side of the gateway and on the right of the WPS button as shown in the following image.

  6. Keep this reset button pressed for 10 sec. You should feel a “click” if the button is properly pressed.

  7. When  you release the button, you should see the gateway lights flashing

    • If not, it means the reset didn’t work. Go back to step 4 and try again. You should be careful to press the reset button correctly.

  8. Wait until the Z-WAVE light is ON and stable

  9. The gateway is now reset