The NA502 Smart Home Gateway enables secure and smart control of home security, heating, lights, and devices. It grants full access to all features offered through a user's subscription plan.

It can support a selection of devices using the Z-Wave, ZigBee and WiFi protocols. 

It requires a broadband ethernet connection to operate and connect to the cloud service.

Gateway indicator LEDs

A selection of LEDs can be seen on top of the gateway. Those will light up a stable green when the related service is active. It does not blink or display other colors. During a standard boot up, the light up sequence is as follows: 

LED 1  (power) -> LED 2 (internet) -> LED 4 (Z-Wave) -> LED 5 (Cloud connectivity) -> LED 6 (ZigBee)

Important: For a normal usage of the gateway, at least LEDs 1, 2, 4, 5 and 6 should be ON.


Gateway front buttons
On the front of the gateway, there are two inactive buttons, labelled Select and Sync, and a Reset button which should not be used by customers without help from customer support.
Pressing the reset button will result in the following behavior:
  • One second - Reboot the gateway.
  • Thirty seconds - Factory reset the gateway.

Gateway ports
On the back of the gateway, there is the power plug, RJ-45 ethernet connector (10/100/1000Mbps), and a USB port (currently disabled). An ethernet connection to the internet is required for operation.


Gateway WiFi functionality

The NA502 smart home gateway can also serve as a simple 802.11b/g/n and 802.11a/n/ac 2.4GHz/5GHz WiFi gateway with WPA2 security. This can be activated through the app (Limitations may apply based on subscription plan levels). 

WiFi settings can be found under Settings > WiFi in the app. By activating WiFi, the system activate both 2.4GHz/5GHz networks, and will automatically generate a single SSID and password for both. There is currently no way for users to change these settings.  

Security and connectivity

All smart home and video streaming communication from the NA502S gateway is done through a secure and dedicated VPN channel to the cloud service.

Rebooting the gateway

If necessary, the gateway can be rebooted by removing and reattaching the power cable. This will restart the process as described above.

Detailed technical specifications



Linux 2.6 BSP Ready

Processors and memory      

SoC MT7621S(MIPS 800MHz)

NAND Flash: 256MB

DDR3: 256MB


1 WAN Port 1(10/100/1000Mbps)

WiFi: IEEE 802.11b/g/n and 802.11a/n/ac

ZigBee: Built-in ZigBee on Board

Z-Wave: Built-in Z-Wave Module on Board

Bluetooth LE: Built-in Bluetooth LE Module on Board  4.0+(Not active)


1 DC Power Jack

1 RJ-45 Connector

1 External USB 2.0 Connector

Power adapter

Input: 100-240VAC, 50-60Hz

Output: 12VDC, 2A max.






126.7mm x 195.6mm x 34.3mm