What can we help you with today?

Featured articles

• How does the Android Geolocation Engine work?
• Manual Thermostat

General

• What is the Viva Smart Home Platform?
• How does Viva learn my routines?
• What mobile operating systems does Viva support?
• How much bandwidth does Viva use?
• Will Viva work with any router or modem?
• Can I install Viva myself?
• Can I log into multiple phones/tablets with the Viva app?
• Can I use Viva on an iPad/tablet?
• View all articles in “General”

Supported products

• NA502S Smart Home Gateway with battery backup and GSM
• NA502 Smart Home Gateway
• Sensor (Fibaro motion sensor FGMS-001 ZW5)
• Smart switch (Fibaro wall plug FGWPF-102 ZW5)
• Smart switch (Aeotec Smart Switch 6 ZW096)
• HD IP Indoor Camera (Foscam FC1405P)
• Amazon Alexa (Smart Speaker)
• Door sensor (Aeotec door/window sensor GEN5 ZW120-C)
• View all articles in “Supported products”

Devices

• What happens if the power goes out?
• Do I always have to use the app to manually control the lights?
• How do I rename a device?
• How do I change the functionality of a device?
• My sensor is showing the wrong temperature?
• ID Lock Firmware Updating Tool
• Factory resetting Philips Hue bulbs
• Camera Configuration
• View all articles in “Devices”

Home Automation

• What are Functions?
• How does the "on/off" function work?
• How does the "smart light" function work?
• How does the "safety plug" function work?
• How does the "schedule" function work?
• How does the "home" function work?
• Which lights are controlled by the "All lights" switch?
• What operations can my smart door lock perform?
• View all articles in “Home Automation”

Android

• What settings should the Viva app have on Android?
• Samsung: Disabling battery optimisation for the Viva app
• Adding Viva widgets on Android
• How do I disable battery optimisation for the Viva app on Android 6(Marshmallow)
• Huawei: How to disable battery optimisation for the Viva app
• How to prevent automatic update of the app on Android?
• What could interfere with location updates from the Viva Android app?
• How does the Android Geolocation Engine work?

iOS

• How to add Viva to your Today screen on iOS
• What could interfere with location updates from the Viva iOS app?
• What settings should the Viva app have on iOS?

Autonomous Alarm

• How does the autonomous alarm work?
• How does presence simulation work?
• Changing the settings on your autonomous alarm
• Partial Alarm
• How does delayed arming and guest detection work?
• How long is camera recording stored?
• What happens if someone breaks in when the alarm is on?

Home Monitoring

• How do I set up recording on my camera?
• I can't start a video stream when at the office
• How much bandwidth does video streaming or recording use?
• Where can I find my recorded videos?
• My video recordings aren’t showing up
• How do I activate the privacy function on the camera?
• My camera is listed as "Disconnected"

Third party products and services

• How to connect Amazon Alexa with Viva?
• Connecting and using IFTTT with Viva
• Sensibo Sky
• How to connect Google Home with Viva?
• Connecting and using Philips Hue with Viva

Learning Thermostat

• How does the learning thermostat work?
• What is Save mode?
• Can the learning thermostat support multiple heat zones?
• Smart Heating
• When does my device report temperature changes?
• Can I customize the thermostat schedule?
• Manual Thermostat
• How does smart heating use the door/window sensor information?
• View all articles in “Learning Thermostat”

Privacy and Security

• How does Viva use phone location data?
• I'm not receiving the SMS with a code during log-in
• Can I change my email and phone number?
• What happens when an account gets suspended?

Technology

• What is Z-Wave?
• How do mesh networks work?
• What is Zigbee?
• Using the gateway with a sim card (3G/4G)
• What is the maximum amount of devices installed in a gateway?