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What can we help you with today?
What is the Viva Smart Home Platform?
How does Viva learn my routines?
What mobile operating systems does Viva support?
How much bandwidth does Viva use?
Will Viva work with any router or modem?
Can I install Viva myself?
Can I log into multiple phones/tablets with the Viva app?
Can I use Viva on an iPad/tablet?
View all articles on "General"
What happens if the gateway loses internet connection?
What happens if the power goes out?
Do I always have to use the app to manually control the lights?
How do I rename a device?
How do I change the functionality of a device?
My sensor is showing the wrong temperature?
ID Lock Firmware Updating Tool
Factory resetting Philips Hue bulbs
View all articles on "Devices"
NA502S Smart Home Gateway with battery backup and GSM
NA502 Smart Home Gateway
Sensor (Fibaro motion sensor FGMS-001 ZW5)
Smart switch (Fibaro wall plug FGWPF-102 ZW5)
Smart switch (Aeotec Smart Switch 6 ZW096)
Viva HD IP Indoor Camera (FC1405P)
Amazon Alexa (Smart Speaker)
Door sensor (Aeotec door/window sensor GEN5 ZW120-C)
View all articles on "Supported products"
What are Functions?
How does the "on/off" function work?
How does the "smart light" function work?
How does the "safety plug" function work?
How does the "schedule" function work?
How does the "home" function work?
Which lights are controlled by the "All lights" switch?
What operations can my smart door lock perform?
View all articles on "Home Automation"
What settings should the Viva app have on Android?
Samsung: Disabling battery optimisation for the Viva app
Adding Viva widgets on Android
How do I disable battery optimisation for the Viva app on Android 6(Marshmallow)
Huawei: How to disable battery optimisation for the Viva app
How to prevent automatic update of the app on Android?
What could interfere with location updates from the Viva Android app?
How to add Viva to your Today screen on iOS
What could interfere with location updates from the Viva iOS app?
What settings should the Viva app have on iOS?
How does the autonomous alarm work?
How does presence simulation work?
Changing the settings on your autonomous alarm
How does delayed arming and guest detection work?
What happens if someone breaks in when the alarm is on?
How do I set up recording on my camera?
I can't start a video stream when at the office
How much bandwidth does video streaming or recording use?
Where can I find my recorded videos?
My video recordings aren’t showing up
How do I activate the privacy function on the camera?
My camera is listed as "Disconnected"
Third party products and services
Connecting and using Amazon Echo with Viva
Connecting and using IFTTT with Viva
Connecting and using Philips Hue with Viva
How does the learning thermostat work?
What is Save mode?
Can the learning thermostat support multiple heat zones?
What heat sources can Viva control?
Privacy and Security
How does Viva use phone location data?
I'm not receiving the SMS with a code during log-in
What is Z-Wave?
How do mesh networks work?